The orders we receive through internet www.polytron-lubricants.com and telephone +40 734 154 845 from Monday to Friday, between the hours 9.00 to 17.00. By placing an order, the customer accepts the offer and purchase terms of the company One Tool SRL, and he immediately confirm acceptance of orders for processing.
All prices are in USD including VAT. In addition to the price of products, where appropriate, the customer will bear the cost of shipping, delivery will be made by the courier company UPS and package payment is made on delivery by courier agent.
Bonus points are offered customer loyalty of One Tool SRL on every product purchased as a way to reward their loyalty. Each product features a number of points offered bonus that will add to your customer account when purchasing the product. At any time you can view in your account number of points available and the number of points obtained each order placed. A loyalty point value is 0.1 USD. Validity loyalty points related to an order is 90 days from the order processing. To convert bonus points into a voucher gift, you must take into account points of minimum 10 USD (100 points). To use bonus points in an order, it must be worth at least 100 USD (including VAT).
Delivery of goods is done all over the world, regardless of the payment method chosen and carried out within 14 working days of receipt of the order, except that during the advance order was passed for another period of completion of the supply.
Goods are delivered in the order they were received commands, until exhausted. If a large number of orders, some items can be shipped separately in a longer period not exceeding four weeks from the date of order receipt and delivery of goods occurs all over the world.
Shipping costs, when applicable, is calculated only once, the main supply of goods, even if the order will be carried out on several occasions. The achievement of the order may be extended for reasons not dependent on the firm.
We reserve the right to make changes both current products offer price and shipping cost, but these changes will not affect the rights of people who have made these changes before placing your order.
We guarantee the right to return goods ordered, without the need to specify the reason. Returning goods can be made within 14 days of the delivery date. For the classification within the prescribed period is sufficient appropriate filing before its expiration at company One Tool SRL, street Theodor Sperantia, no. 104, District 3, Bucharest. The mutual obligations of the parties shall be carried out immediately, not later than 14 days.
The products will be send at their own expense to: street Theodor Sperantia, no. 104, District 3, Bucharest. Returned goods must be intact and show no signs of wear. In case of return of the property damaged or bearing signs of wear, the firm One Tool SRL may charge the buyer a compensation to cover the cost of damage or wear good amount of that compensation can be deducted from the selling price to be refunded to the Purchaser. Otherwise, it is considered null and void.
Please observe the deadline for return and inform us about the realization of returning goods.
Please keep proof of return until the end of the analysis of possible complaints, and if returned products until the reimbursement money. The cost of return will be returned if the product is damaged, is not controlled by you, does not match the description and the photo's and has been returned to you by UPS courier. Cost is back in return upon receipt of UPS courier and only after acceptance of the return.
If the company One Tool SRL will not perform his obligations to deliver all products ordered within 30 days, the customer has the right to terminate the contract with immediate effect. The equivalent value of the returned goods will be refunded within 14 days from the moment of return, bank account (IBAN in the corresponding note, refund document) or by postal order (shipping address must match that of your passport).
Our company provides warranty for all products marketed under the provisions of Law 449/2003 on the sale of goods and associated guarantees (as amended) and the information on security products described in the warranty of the product for each product. If the product does not match, you may request, free of charge, replacing the product. This will take place within 14 days of the date on which you've written on fault! The guarantee is validated with warranty and invoice in the package. For each request warranty draw up a report, which will contain information on the product, date of purchase thereof, specific complaint that you contact Customer Service. For more information, please contact us by telephone on +40 734 154 845 or e-mail to firstname.lastname@example.org
If the complaint is justified, the firm One Tool SRL will pay the costs for sending parcel usually only if it is returned by UPS courier.
According to Law no.677 / 2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and the Law no.56 / 2004 concerning the processing of personal data and privacy in electronic communications, One Tool SRL is required to manage safely and only for specified purposes, personal data that we provide customers a family member or others, using any means of communication with our company. Personal data is collected only for the One Tool SRL and processed in order to achieve commercial activity of the company resulting from the status, promotions and advertising, the imperative of respecting data protection required by law. By providing personal data, the client agrees with their processing by One Tool SRL and its partners, as well as receiving commercial information from them. Each client has the right to view their personal data, modify them, to request termination of their processing by the firm or to oppose their use, which will be reported in writing to the address: street Theodor Sperantia, no. 104, District 3, Bucharest or by e-mail at email@example.com.